Shipping & Delivery
What are my delivery options?
There are three options for delivery of your purchase. You will be able to choose one of these options when you go through the checkout process.
1. Standard shipping - We use either Australia Post eParcel Parcel Post, Star Track couriers or Fastway couriers, depending on the size of the parcel & the delivery address. All PO Box, Northern Territory & remote places within Australia, will be sent via Australia Post. Standard delivery can take between 2 - 6 days, depending on the location. Some very remote destinations may be longer.
2. Express shipping - If you require your items by a particular day, we definitely recommend upgrading your delivery choice to Express. Express delivery usually takes between 1 - 3 days to most destinations within Australia. Some remote or rural locations may be a day or two more. We use either Australia Post eParcel Express Post, Star Track couriers or Fastway couriers for this option, depending on the size of the parcel & the delivery address. All PO Box, Northern Territory & remote places within Australia will be sent via Australia Post. Often Star Track Express will be the quickest method for delivery. To ensure that the couriers can deliver your parcel successfully, please choose an attended street address. Items delivered via Star Track Express will be left at the delivery address without a signature if there is no one available to sign. If this is an issue in your area, please use an address that will be attended during business hours or is a safe place for the parcel to be left unattended. If you have any special requests, such as places for the courier to leave the parcel, please let us know. If you specifically wish us to use either Australia Post or Courier, please also let us know. We are happy to accommodate you any way we can.
3. Click & Collect - We have two Click & Collect locations. One is located in Toowoomba at Pack & Send, 33 Dent Street, Toowoomba. Opening hours are Monday to Friday 8:30am to 5:30pm and Saturday 9am to 12pm. Orders will be ready for collection the next business day after purchasing unless required sooner. The other Click & Collect location is at our address in Highfields. Pick up times are by appointment but we are super flexible so can generally fit in with a time that suits you, including outside of business hours and on the weekend. You can either purchase through the website or contact us to arrange pickup & you can pay when you come to collect your items (in Highfields only). We have eftpos facilities available on our premises.
How much do you charge for delivery?
For total order values under $75:
- Standard Shipping : $4.95
- Express Shipping : $8.95
For total order values over $75:
- Standard Shipping : Free
- Express Shipping : $4.95
You can estimate delivery charges by typing in your postcode.
How quickly after ordering will my parcel be sent out?
All purchases completed before 2pm each business day will be posted out on the same day. All orders completed after 2pm and on weekends or public holidays, will be posted out on the next business day.
Do you post to destinations outside of Australia?
At this time, we only ship to addresses within Australia.